Industry news

Industry news - what we're reading

No, contact center agents are not an endangered species yet.

https://www.nojitter.com/ai-automation/lessons-learned-previous-technology-shifts-impact-ai-contact-centers

Image authenticity is a serious concern. Nightshade is promising: secret pixels poison the model.

https://www.technologyreview.com/2023/10/23/1082189/data-poisoning-artists-fight-generative-ai/

Maybe we don't need huge, energy-hungry LLMs after all. Smaller models are getting better

https://aibusiness.com/nlp/how-smaller-llms-could-slash-costs-of-generative-ai

Very revealing survey about CFOs' thinking about AI - addressing their concerns is critical

https://aibusiness.com/nlp/deloitte-cfo-survey-42-say-generative-ai-is-not-important-?

Meta is at the forefront of speech and translation innovation, great overview of newer capabilities

https://techcrunch.com/2023/08/22/meta-releases-an-ai-model-that-can-transcribe-and-translate-close-to-100-languages/

A step by step LLM development guide

https://www.topbots.com/llm-product-development-technology-stack/

Customer service is still not good enough - say customers

https://www.customercontactweekdigital.com/customer-experience/articles/customer-experience-at-a-snapshot-what-you-need-to-know-right-now

An overview of 12 important LLMs, and plenty of supplemental links

https://aibusiness.com/nlp/12-language-models-you-need-to-know

Amazon generative AI for executives - 13 minutes of video, an easy to digest overview. Microsoft and

https://explore.skillbuilder.aws/learn/course/external/view/elearning/16666/generative-ai-for-executives

The AI resource crunch is real: 59% of organizations lack the resources to meet generative AI expect

https://venturebeat.com/ai/59-of-orgs-lack-resources-to-meet-generative-ai-expectations-study/

McKinsey Technology Trends Outlook 2023

https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/the-top-trends-in-tech?cid=eml-web