Independent advisory from executives who held the CEO, CTO, and CRO roles at Genesys, Avaya, Cisco, and Servion. No products to sell. No vendor on retainer.
We work on both sides of the CX AI equation — with enterprises making technology decisions, and startups finding the right path to market.
Independent assessment of CX AI vendors and platforms. We pressure-test vendor claims against production reality — no financial incentive to steer you toward any particular solution.
We stay with you through the full lifecycle — not just the purchase. From use case selection through month-six production reality, we help you avoid the failure patterns we've seen repeat across the industry.
We open the enterprise doors that take years to find alone. Channel strategy, alliance relationships, and the commercial playbook for selling differentiated CX technology to large organizations.
We evaluate emerging CX AI solutions for capability and business sustainability — connecting vetted startups with the enterprise buyers who matter.
After reviewing dozens of CX AI deployments across industries, the same patterns repeat.
Containment rate looks great on a dashboard. The customers who got "contained" are churning at twice the rate of those who reached a human.
Frontline agents identified the failure points within weeks. They logged it, worked around it, and said nothing — because nobody asked.
Every demo runs on curated data and scripted scenarios. Your production environment has legacy data from three acquisitions and customers who don't speak like the training set.
Launch metrics are almost always positive. Month six is different — the novelty is gone, the champion has moved on, and the model hasn't been retrained.
We work with a select group of enterprises and startups at a time.